Résumé

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Lee-Anne Phillips leeanne@leeanne.com http://www.leeanne.com/

4200 Park Boulevard #250 Oakland, CA 94602 USA +1 510.530.7311 Fax Only

Summary of Qualifications:

Project Manager / Development Manager / Chief Scientist / Business Analyst

Prolific author specializing in world-wide web topics and standards, widely known in the industry, experienced in all phases of project management, software development, business process analysis, and systems integration, providing hands-on leadership of ten to twenty-five person applications development and systems programming teams on Unix, Windows NT/2000, Windows 95/98, Tandem, IBM, DEC, and other major platforms with full staffing responsibilities. Expert designer and architect of distributed network and voice applications and telecommunications systems. Very familiar with highly complex multimedia storage and retrieval systems, real-time control systems, relational database implementations and client/server applications incorporating voice, VoiceXML, HTML, XML, Perl, ASP, ColdFusion, PHP, X Windows/Motif, Open Desktop, and Windows technologies. Expert and persuasive public speaker accomplished in building enthusiasm and constituency for change. Experienced in QA/Testing, Unix/WinNT/Tandem system administration, systems capacity planning, performance tuning, file system maintenance, writing and debugging Perl and Unix shell scripts. Very knowledgeable in electronic mail, telephony, voice storage and retrieval systems, and other telecommunications issues. I have a systems, firmware, and machine language programming background. Licensed General Class Amateur Radio operator: K0LAP.

Tools and Technologies:

Operating systems:

Unix, Windows NT/2000, Windows 95-98, Guardian, MVS, VMS, Mac OS

Communications Protocols:

TCP/IP, OSI, X.25, X.400/X.500, T1/T3, ISDN, ADSL, SS7, H.323, SIP, Megaco/H.248, etc.

Telephony Platforms:

AT&T #5ESS, NorTel DMS-100+, NorTel Meridian, Lucent PartnerPlus, PulsePoint (DSC) Platforms, Dialogic Platforms, Cisco Platforms

Mail/Info Services:

ISO X.400 / X.500, LDAP, Mail*Hub, SMTP, Sendmail, MIME, HTML, XML, VoiceXML, SGML, HTTP

Databases:

SQL, SQL Server, DB2, Oracle, Access, CICS

Languages:

C/C++, Perl, AWK, Csh/Ksh Scripts, TAL, TACL, COBOL, PL/S, PHP, Java, MS Visual Studio, Borland Development Tools, Assembly and Machine Languages, Forth, Pascal, Fortran, PL/1

Management Tools:

MS Project, Primavera Project Planner, CASE/ERD tools, CMM, PVCS, RCS, OOD/OOP Tools, Rational Rose, UML

QA Standards:

ISO 9000, IEEE 829-1983, IEEE 1008-1987, IEEE 730-1989, IEEE 1012-1986

Work Experience:

1996 - Present

White Rose Web Works Oakland, CA

Author / Consultant Researcher

Author of the Java Security chapter of Java 2 Enterprise Edition 1.4 Bible (Wiley, 2003), Using HTML 4.0 (Que, 1998), Practical HTML 4 (Que, 1999), Special Edition Using XML/XHTML (Que, forthcoming), and substantial portions of HTML 4.0 Unleashed, Professional Reference Edition (Sams.net, 1998). Wrote numerous articles on VoiceXML, XML, and Web Standards for magazines like Dr. Dobbs Journal, DevX, and Web Review. Contributed a chapter in the forthcoming XML Handbook, 4th Edition, by Charles F. Goldfarb. Expert designer of accessible systems and adaptive work environments. Co-rewrote and updated Dick Oliver and Molly Holzschlag's Teach Yourself HTML 4.0 in 24 Hours (Sams.net, 1998). Performed research, writing, public relations, contractual negotiations, and other tasks for many textbooks of web design, including Professional Web Design: Theory and Technique on the Cutting Edge (Prima, 1996), by Molly Holzschlag; Laura Lemay's Web Workshop: Designing with Stylesheets, Tables, and Frames (Sams.net, 1997); Laura Lemay's Guide to Sizzling Web Site Design (Sams.net, 1997); and Web By Design (Sams.net, 1998), all by Molly Holzschlag. Technical editor for Mo Budlong's Teach Yourself COBOL in 21 Days (Sams.net, 1997). Author of Beyond Glitz: Making the Web Work for your Business (In progress) and Worth Ambition (Not yet published). Consulted on web server and network installation, site design, and programming. Developed content, design, database architecture and coding for several popular web sites.

2000 - 2001

Voxeo Corporation Scotts Valley, CA

Director of Publishing / Consultant

Managed development of documentation systems, marketing collateral, and other materials for a Silicon Valley startup. Utilized my expertise in telephony, VoiceXML, and online technologies to help shape the products and future of the company. Brought their CallXML product in line with normative standards and performed analyses of their products with a view toward making them accessible and conformant with W3C guidelines.

1995 - 1996

Control Data Systems Arden Hills, MN

Project Manager / Senior Consultant Business Analyst

Managed business analysis, installation, systems integration, testing, and acceptance of Sun Unix-based electronic mail backbone systems. Developed web-based tools to automate integration and testing. Developed installation, test and acceptance procedures to ANSI Q90/ISO 9000 requirements in addition to account development and customer relations, allocating scarce resources to meet changing requirements. Handled all phases of system delivery, including writing and supervising the writing of test plans, specifications, processes, and procedures. Supervised the design and development of web-based diagnostic and monitoring tools as well as a streamlined installation procedure for integrating Mail*Hub product into new installations. Primary contact for support of TRW Space Systems Group contracts, add-ons, and new opportunities. Responsible for responding to major RFQs and RFIs with fully costed analyses, designs and proposals. Wrote and debugged Perl and Unix shell scripts.

1993 - 1995

Train Track Computer Systems Newport Beach, CA

Quality Assurance Manager Network and Systems Administrator

Prepared and implemented an exhaustive and detailed QA/CM program to ANSI/IEEE specifications that integrated all phases of the software development life cycle. Performed risk and failure-mode analysis for complex systems protecting life and safety for major railroad customers including CN (Canadian National Railway Company). Built a team of software test engineers utilizing automated test tools to enhance regression testing and fault replication during software development and post-release. Implemented and managed a client/server network under Windows NT and Unix. Set up FTP and web sites for customer access. Performed Win/NT and Unix capacity planning, performance tuning, security analysis and planning, and system administration. Implemented and monitored compliance with ANSI/IEEE and ANSI Q90/ISO 9000 quality standards.

1989 - 1993

Volt Delta Resources Orange CA

Project Manager / Chief Scientist Software Development Manager

Responsible for building a twelve person team integrating distributed relational database technology on large to medium scale computer systems with voice technology and telephony. Cost-justified and installed our initial TCP/IP network, Unix workstations, distributed version control and responsive environment for effective application development and deployment. Solely responsible for answering RFP/RFQ inquiries with costed designs and proposals for foreign and domestic telecommunications carriers. Wrote functional design specifications and detailed design documents for major products. Integrated fault-tolerance and voice processing technology with public telephone intelligent switching systems in a robust way never before attempted. Technologies included: fault tolerant computing, relational (SQL) databases, digital signal processing, voice response, and multimedia UNIX and Motif interface applications. Architected client-server strategies in applications based in C++ and other object technologies. Administered Sun and Digital Sound Unix systems, capacity planning, performance tuning, telephony, voice talent selection, script design, recording, telecommunications issues, X.400/500 architecture, strategic planning and implementation. Won outstanding service recognition award from PacBell for leading edge R&D project. Developed critical components of system architecture now used for PacBell voicemail content delivery. Architect and author of Network of the Future technology forecast and plan for major accounts.

1986 - 1989

Pacific Gas & Electric Southern California Edison Avila Beach and San Onofre, CA

Project Manager / Chief Architect Principal Network Integrator / Consultant

Responsible for creating a twenty-five person installation team of C/C++, TAL, and COBOL/Scobol programmers developing an on-line multimedia storage and retrieval systems in the support of nuclear power plant maintenance, telephony/PABX, security, activity reporting, and plant process analysis. Performed business, technology, and process analysis using standard methodologies. Directed the installation, integration, and testing of dissimilar network technologies and hardware, mainframes and applications into a cohesive network for the transmission of data, video, voice, telephony, and CATV over a statewide broadband network. Sole project responsibility for staffing, on-time delivery, deliverables, and project management. Coordinated the activities of contractors and in-house developers for design, integration and overall delivery quality. Performed network and system administration, capacity planning, tuning, TCP/IP communications X.400/500 planning and coding, system tuning, etc.. Responsible for RFP/RFQ development, project reporting, client and visitor presentations. Monitored and set procedures for compliance with NRC and ANSI/IEEE quality requirements. Delivered systems on time and under budget.

Education:

B.S. Computer Science/Psychology

The University of the State of New York, Albany, 1985

Computer Science major

The University of California at Berkeley, 1975-1977

Website:

White Rose - Lee-Anne Phillips

http://www.leeanne.com/

Publications:

Books and articles by Lee-Anne Phillips

http://www.leeanne.com/books.html

Memberships:

Women in Technology International

http://www.witi.com/

Licenses:

FCC Amateur Radio License

K0LAP (General Class)

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